Student complaints rise by 10%
The number of complaints made by University students has risen by 10% in the last year.
According to the Office of the Independent Adjudicator for Higher Education (OIA), the increase is likely to continue, and so they are trying to improve the way student complaints are handled.
Although this may be true on a national scale, the number of complaints made at UCLan has not risen dramatically.
“The amount of complaints has risen, but not massively. The amount of legitimate claims is about the same”, said Sarah Delli-Colli, SU Education Officer.
The increased number of complaints is largely a result from the increase in tuition fees. Sarah said: “Students expect more for their money”.
She added: “When people were paying nothing, they had nothing to lose”.
UCLan deals with its major complaints through the Academic Quality and Standards Unit (AQaSU). The company works alongside external company the OIA.
Sarah said of the AQaSU: “They deal with problems very well. Specific roles are designed to deal with specific problems”.
“Complaints are always followed up”.
The National Student Survey is offered to students on a yearly basis and is a way for the University to improve student satisfaction. Sarah said: “Students always have a chance to feed back”.
To combat the increasing number of student complaints throughout the country, NUS is campaigning to stop the cap being lifted on university fees. The cap is the set amount for tuition fees that students pay. If it was to be lifted, universities could charge whatever they wanted to.
Sarah said: “If the cap is lifted, we would be forced to raise tuition fees or we would be seen as a cheap institution”.
The increase in tuition fees would most likely see a rise in complaints made by students. The advice to students is to support the Cap.
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“To combat the increasing number of student complaints throughout the country, NUS is campaigning to stop the cap being lifted on university fees…If it was to be lifted, universities could charge whatever they wanted to.
UCLan does not need to raise fees, you cut your cloth accordigly. UCLan can find extra money with simple waste elimination strategies such as HR department contracting out the work it is paid to do to third party HR Company, things being left on, lights in lecture rooms being left on…
I know how my Mum or Grandmother would bring the UCLan ‘Household budget’ into shape!
Sarah Delli-Colli said: “If the cap is lifted, we would be forced to raise tuition fees or we would be seen as a cheap institution”.”
Not necessarily, you just find ways to make savings, you ‘make do and mend’, you repair not replace stich in time saves nine and so on. Offer better value for money. Wouldn’t lower fees be seen as better value or a more economically prudent University?
How folk coped with their finances (during the War for example), never ceases to astonish me with their ingenuity, but they managed
ERRATA
UCLan can find extra money with simple waste elimination strategies such as HR department NOT contracting out the work it is paid to do to third party HR Company, addressing money wasted on things being left on, lights in lecture rooms being left on… et cetera.
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