Recent feedback of a student satisfaction survey has shown diverse results across UCLan.
Students of Electrical Engineering were unhappy with the punctuality of their feedback, with only 39% voting favourably. Only 58% of Building course students claimed that the academic support they received was adequate.
Geography courses were popular, with 90% of students saying that they were happy with the teaching they receive.
The schools that were ranked lowest are ESS (Education and Social Sciences) and BNE (Built and Natural Environment) and Social Work.
Learning and Information Services (LIS) scores well in the resources department. However it received the most complaints by text message during the survey.
Overall, UCLan exceeds the national average in every area in the Million+ group of modern universities.
Students, who took part of The National Student Survey (NSS), voted on standards of teaching, promptness of feedback and academic support amongst other areas. The survey aims to gauge responses from students in order to improve on the results they gave.
UCLan Students’ Union (SU) uses this data in collaboration with the university to effectively work out this issues affecting students and improve the standards of education.
The NSS is entering its seventh year and provides an opportunity to feedback on aspects of university life.
UCLan Students’ Union President, Michael Palmer, thinks that the results are very important to the university when improving education standards. He said:
“Both the university and Students’ Union undertake their own in-depth analysis of the data. The SU looks at the trends that are present in both the public and private data, to establish areas that have done well and those that are a cause for concern.
“Importantly, these areas can be broken down to such a degree that each course can be identified across the University. The union this year has looked at the 7 strands that are present in the NSS and Samantha Sandilands, Education Officer, is carrying out some excellent work in regards to the organisation and management of courses.
“This work relates to timetables, any postponed lectures and how efficient a lecturer communicates with students and each other. In the 2 previous years the Union has run a number of campaigns such as “the good, the bad the feedback” and the “quality of lectures” which provided recommendations to the university to implement. Of course we would welcome any feedback from students if they have any comments regarding their experiences in these topics.
“The NSS provides vitally important data. I say vitally important because the data tells us exactly where to concentrate the SU’s resources; on which topics to lobby the university to ensure your education and student experience here at UCLan meet your high demands.”
The course reps system is one of the most important tools within the university for improving life for students. Run by the education officer Sam Sandilands course reps and school reps are trained to present issues to lecturers and school heads. Students are advised that their first point of call if they have any issues with their course should be their course representative.

NSS10 public thermal